At Viva Cafe AZ, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our business through our website, ordering platforms, social media, or in-person pickup services. By using our services, you agree to the terms outlined in this policy.

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1. Information We Collect

We may collect personal information in the following ways:

• When placing an order online\: name, email address, phone number, payment details, and custom order notes.

• When signing up for emails or promotions: contact details such as email and name.

• When contacting us via support forms, email, or social media: any information you voluntarily provide.

• Automatically through our website: device type, browser type, IP address, and browsing activity using cookies and analytics tools.​

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2. How We Use Your Information

We use the information you provide to:

• Process and fulfill your orders accurately and efficiently.

• Send you order confirmations and updates related to your pickup.

• Deliver marketing content, special offers, or promotions (if you’ve opted in).

• Improve our customer service and overall user experience.

• Respond to customer service inquiries or feedback.

• Analyze website traffic and customer behavior to enhance our service and product offerings.

We do not use your information for automated decision-making or profiling beyond standard marketing analysis.

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3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Trusted third-party service providers who help us operate our business (e.g., payment processors, email marketing platforms, or POS systems).

• Government or legal authorities, only when required by law, subpoena, or to protect our rights.

All third-party providers are required to maintain the confidentiality and security of your information.

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4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance your user experience.

• Understand how visitors interact with our site.

• Enable key site features (e.g., remembering items in your cart).

You can control cookie settings in your browser preferences. Disabling cookies may limit functionality on our site.

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5. Marketing & Communications

If you opt in to receive marketing emails, you may receive updates about our drinks, promotions, events, or new product launches. 

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6. Data Retention

We retain your personal data only for as long as necessary to:

• Complete your order or transaction.

• Provide customer support.

• Comply with legal obligations and resolve disputes.​

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7. Policy Updates

We reserve the right to update or revise this Privacy Policy at any time. All changes will be posted on this page, and your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

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8. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is used, please contact us at: vivacafeaz@yahoo.com